Business English Telephone Conversation

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Business English Telephone Conversation

BUSINESS ENGLISH TELEPHONE CONVERSATION

Today you are going to learn some business English. The lesson is specifically for advanced English learners that require special needs of English vocabulary. Bellow are some examples of business English telephone conversations. Let's get started!

Meeting Arrangement

Mike    : Hello! Good morning, Mr. George!

George: Good morning, Mr. Mike! So pleased to get your call. What can I help you?

Mike    : I'd like to have a meeting with you to discuss our new project. I wonder if you have have
                some minute this afternoon.

George: Actually, I was thinking about that, Mr. Mike. But, unfortunately I will be quite busy today
               with another client. Would you mind to cancel our great meeting until tomorrow?

Mike    : That's alright! Tomorrow would be excellent.

George: Thank you so much for your kindness, Mr. Mike. And I am deeply sorry for the delay.

Mike    : You are very welcome, Mr. George. We are good partners. So, see you tomorrow at your
                office. Good morning.

George: I cannot wait for our meeting, Mr. Mike. Have a great day!

Talking about a Contract

Betty          : Mrs. Loren, it's Betty here. How are you doing?

Mrs. Loren: I'm doing okay, Betty. How about you?

Betty          : I'm fine. Mrs. Loren, I would like to find out about our bid we had discussed before.

Mrs. Loren: Yeah, Betty. Let's talk more today at my office.

Betty          : We are really excited to get started our collaboration. You informed me that it will
                      begin this week, right?

Mrs. Loren: Of course, Betty. Don't worry so much about that since we don't have any big
                      hindrance. We only need to sign the contract and our business will be going on.

Betty          : I'm really eager to hear that, Mrs. Loren.

Mrs. Loren: Yes! We are very excited about it, too. Please come to my office before the lunch time
                      because we are going to have a power lunch.

Betty          : Okay, Mrs. Loren. See you later!

Mrs. Loren: Yeah, I will be waiting for you.

Making a Complaint

Customer: Hello! Is this Mr. Jonson's office?

Secretary: Yes, right. How can I help you?

Customer: I'm Parker, your new customer. I wish to make a complaint.

Secretary: I'm really sorry to hear that, Mr. Parker. What's the problem, actually?

Customer: Last week I have ordered some products, but I haven't received that. It was supposed to
                   arrived 3 days ago.

Secretary: We are terribly sorry for such inconvenience, Mr. Parker. Please give me a second to
                   check our delivery report first.

Customer: Yes, please!

Secretary: Mr. Parker! I have checked your order and found that there is a technical error in aor data
                   base. I will call you back once it's solved.

Customer: OK! But please as soon as possible because I urgently need the goods.

Secretary: Yes, sure! We always do our best for our customers, Mr. Parker.

Customer: Alright! Thank you!

Secretary: Most welcome, Mr. Parker. Please feel free to contact us if there are another problems.

Customer: OK, I will. Good bye!

Secretary: Bye! Have a great day!



That's all for today's lessons on business English telephone conversation. See you on the next English conversation lessons.